FREE STANDARD SHIPPING*

(applies only within the contiguous 48 states)

*Excludes oversized charges & expedited shipping and all wholesale orders.

Threshold Delivery is required for oversized rugs and has a flat rate of $199 for unlimited items. Oversized rugs include: 9' x 13', 10' x 14', 9' round & large custom rugs.

SHIPPING TO ALASKA, HAWAII AND REMOTE LOCATIONS

Orders shipping to Alaska, Hawaii and select remote locations incur a 15% of purchase price shipping charge (Minimum charge $25).

INTERNATIONAL DELIVERY

Order shipping to Canada and Mexico incur a 15% of purchase price shipping charge (Minimum charge $25). Shipments to Canada and Mexico incur additional duty and tax charges that are billed separately by the carrier. For all other International deliveries please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.

SHIPPING TO A DIFFERENT ADDRESS

To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.

SHIPPING TO A P.O. BOX

We cannot ship to a P.O. Box. For more information please call 1.800.818.8288, Monday- Friday 8:30 a.m. to 5 p.m. EST.

THRESHOLD DELIVERY

• Threshold Delivery is required for oversized rugs and has a flat rate of $199 for unlimited items. Oversized rugs include: 9' x 13', 10' x 14', 9' round & large custom rugs.
• Total shipping costs will be determined by adding the $199 to the Standard Shipping Rate shown on the table on the Returns Page. Should your order qualify for free shipping, you would just pay the $199 flat rate (excluding remote areas).
• Large rugs are delivered via freight carrier to the first dry area outside your home. You will be contacted by the carrier to schedule delivery approx. 3 days prior to delivery. In-stock rugs 9x13 (or larger) arrive within approximately 14-21 days of your order.
• Available in contiguous United States only. For island deliveries or remote locations, please contact our customer care team for a custom quote.
• Contact Customer Care. For more information please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.

WHITE GLOVE DELIVERY

We offer White Glove Delivery, a premium service for oversized rugs.
Please contact us at customercare@companyc.com for a quote.

• Cost of White Glove Delivery starts at $600
• Your item is safely brought into your home by a skilled delivery team, unpacked in the room of your choice, and unrolled/installed. Packaging materials are removed, including a heavy cardboard casing used to protect large rugs. This service provides for one-flight of stairs and installation times of up to fifteen minutes. You will be contacted by the carrier to schedule delivery approx. 5 days prior to delivery. Available only in the 48 contiguous United States.
• Island deliveries or remote locations may cost more. Please request a "White glove delivery quote" in your order notes.

Our Customer Service Team will contact via email within 1 business day of receiving your order to:

• Review your order with you, and explain lead times and applicable deposit policies.
• Determine and confirm that your products ordered will fit in your desired room.
• Provide you with an overview of the White Glove Delivery process and establish a "clear path to delivery" for the delivery team by determining:
  1. Will your new furniture or rug fit through the best entry door to your home?
  2. If your building is serviced by an elevator, will your furniture or large rug fit inside?
  3. Are there any stairs in the delivery path, and if so how many flights?
  4. How wide are the stairs to be used, and will they accommodate your purchase?
  5. Are there banisters that need to be considered?
  6. Are there any tight corners in either your hallways or on stairs?
  7. Are there any low ceilings or hanging light fixtures overhead in hallways or stairwells?
  8. Is there anything else we need to know?